Legal

Privacy Policy

Last updated: 1 January 2025 Maintenaro Ltd, 12 Colmore Row, Birmingham, B3 2QD, UK

Maintenaro Ltd ("Maintenaro", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maintenaro.com (the "Site"). Please read this policy carefully. If you disagree with its terms, please stop using the Site.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide Directly

  • Name and contact information (email address, phone number)
  • Property address or location details submitted through enquiry forms
  • Messages and correspondence you send to us
  • Feedback, ratings, and reviews you submit

1.2 Information Collected Automatically

  • IP address and browser type
  • Pages visited and time spent on the Site
  • Referring URLs and search terms
  • Device identifiers and operating system
  • Cookie and tracking data (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide customer support
  • To connect you with relevant service professionals through our platform
  • To improve the functionality and content of our Site
  • To send you service-related communications you have requested
  • To comply with legal obligations
  • To detect and prevent fraud or misuse of our platform
  • To analyse usage patterns and improve user experience

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

  • Consent: where you have given clear consent for us to process your data for a specific purpose.
  • Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
  • Legal obligation: where processing is necessary to comply with applicable law.
  • Contract: where processing is necessary to fulfil or enter into a contract with you.

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

  • Verified specialists on our platform, where necessary to fulfil a service connection you have requested
  • Trusted service providers who assist in operating our Site (e.g., hosting, analytics), bound by confidentiality agreements
  • Law enforcement or regulatory authorities where required by law
  • Successor entities in the event of a business transfer, merger, or acquisition

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months. You may request deletion of your data at any time by contacting us at info@maintenaro.com.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of your personal data in certain circumstances
  • Right to restrict processing: request we limit how we use your data
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing based on legitimate interests or for direct marketing
  • Rights related to automated decision-making: not to be subject to solely automated decisions with significant effects

To exercise any of these rights, please email us at info@maintenaro.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on the Site. Please see our Cookie Policy for full details and information on how to manage your cookie preferences.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting personal data.

10. Children's Privacy

Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: info@maintenaro.com
  • Post: Maintenaro Ltd, 12 Colmore Row, Birmingham, B3 2QD, United Kingdom